How to Make a Return

Returns are very easy to handle. The Return Policy can be found at the top of every page of the website.

Send returns to:

Wallplatesonline.com

1355 Bardstown Rd, Suite 133

Louisville KY 40204

Shipping method is your option but we suggest shipping in a trackable manner such as UPS, Fed ex, US postal service confirmation service.

A copy of the original packing slip must be included.

All returns are subject to the following conditions:

  • There is no exchange policy. Just return the first order and place a separate order online.
  • Returns must be received within 30 days of receipt.
  • No Restocking fee on all unopened in original packaging items.
  • All items must be in original unopened packaging to receive credit.
  • Refused packages will be subject to a minimum of 50% restocking fee, shipping fees and other applicable charges.
  • Actual shipping will be deducted from the credit amount. All orders are originally shipped at a reduced shipping amount that does not cover actual shipping.
  • Returns sent to an incorrect location or after 30 days will have a minimum of 50% restocking fee.
  • Damaged items will only be replaced with identical items. If you do not want a replacement, the item will be treated as a normal return with all conditions applying.

Credit will be issued in 2-4 weeks of receipt of return.

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